Patient Representatives are available to assist patients and their families with questions about patient rights, concerns, grievances, and hospital policies.
NYULMC Hospital for Joint Diseases
Level C3, 337
Office hours: Monday-Friday, 8am to 5:30pm
(212) 598-6336 (from inside the hospital please dial 6336)
Email address: HJDPatientRelations@nyumc.org
Notary Public service may also be arranged through the Patient Experience Office.
Concerns and Grievances
Patients or family members who believe that their concerns about patient care or safety have not been addressed are encouraged to contact hospital administration at (212) 598-6530.
If the issue has not been resolved through the hospital, patients or family members may contact The Joint Commission at (800) 994-6610 or visit their website at www.jointcommission.org or contact the New York State Department of Health at (800) 804-5447 or via email: firstname.lastname@example.org
Patients or family members who are concerned that the patient’s privacy rights may have been violated should immediately contact our Privacy Line at 1-877-PHI-LOSS (1-877-744-5677).
If the issue is not resolved through the hospital, you may also send a written complaint to the U.S. Department of Health and Human Services Office of Civil Rights. Please contact our Compliance Helpline at 1-866-NYU-1212 (1-866-698-1212) for further information.
- NYU Hospitals Center Patients Bill of Rights
- New York State Patients' Bill of Rights
- Your Rights as a Patient in New York State
- Deciding about Healthcare: A Guide for Patients and Families (New York State Department of Health)